Warranty & Returns


Disclaimer
Limited Warranty: Apption Labs hereby warrants that the MEATER® wireless smart meat thermometer is free from defects in materials, components, and workmanship for a period of two (2) years in the EU, the United Kingdom, Canada, Australia, and New Zealand, and for a period of one (1) year in the USA and all other countries where MEATER is sold, provided that it was purchased from Apption Labs or an authorized retailer or partner. If repairs or service under this limited warranty are required during the warranty period, please contact Apption Labs MEATER Customer Support. The contact details for MEATER Customer Support in your region can be found online at meater.com.

Under no circumstances should you send devices or parts to Apption Labs or MEATER without prior instructions from Customer Support. Your shipments cannot be processed without an RMA number (Return Merchandise Authorization) received in advance.

All costs for shipping parts of MEATER® or the MEATER® wireless smart meat thermometer to Apption Labs without prior instructions will be borne by the customer. All costs for returning customer products from Apption Labs to the same address from which the customer's product originated will be covered by Apption Labs. Apption Labs requires products to be returned before a replacement product can be issued.

This warranty is void if:
1. The product safety instructions for the proper use of the products have not been followed;
2. Accidental damage has been caused by the user or the cooking appliance;
3. The MEATER® has been used commercially; or
4. The MEATER® has been tampered with.
5. The product is taken to a country where MEATER is not approved for sale.

Return Policy


Returns for refunds will no longer be accepted after 14 days from the delivery date. Products returned for a refund must include proof of purchase (e.g., a receipt). The customer is responsible for the return shipping costs to Apption Labs.

If the item qualifies for a refund, we will provide you with a return merchandise authorization (RMA) number and instructions on where to send the products. Once the products have been received by Apption Labs, inspected, and determined to be eligible for return, the refund will be issued through the payment method, payment platform, or payment service originally used.

For unauthorized returns or the return of a product to MEATER that does not qualify for a refund, you risk losing the products without receiving a refund. We are not responsible for returns lost in transit. For products purchased at retail or from another online store, we can neither issue refunds nor accept returns. MEATER Customer Support can assist only with purchases made through our online store at meater.com.

If you have questions about the MEATER return policy, please contact the MEATER Customer Support team in your region. You can find the relevant contact details here.