Warranty & Returns


Disclaimer
Limited Warranty: Apption Labs hereby warrants that the MEATER® wireless smart meat thermometer is free from defects in parts, materials, and workmanship for a period of two (2) years in the EU, Great Britain, Canada, Australia, and New Zealand; and one (1) year in the USA and all other countries where MEATER is sold, when purchased from Apption Labs or an approved vendor/partner. Should any repairs or servicing under this warranty be required by you during the limited warranty term, please contact MEATER Customer Service at Apption Labs. See contact information for MEATER Customer Service for your region online at meater.com.

Please do not send devices or parts to Apption Labs or MEATER without prior instruction from Customer Service. Without a previously obtained RMA number (Return Merchandise Authorization), your shipments cannot be processed.

All costs for shipping parts of MEATER® or the wireless smart meat thermometer MEATER® to Apption Labs without prior request will be borne by the customer. All costs for returning customer products from Apption Labs to the same address from which the customer's product originated will be covered by Apption Labs. Apption Labs requires the return of products before a replacement product can be issued.

This warranty is void if:
1. The product safety instructions for proper use of the products have not been followed;
2. Accidental damage has been caused by the user or the cooking device;
3. The MEATER® has been used commercially; or
4. The MEATER® has been tampered with.
5. The product is brought to a country where MEATER is not certified for sale

Return Policy


Returns for refund are not accepted after 30 days from the date of delivery. Returned product(s) for refund must accompany proof of purchase (e.g. receipt). Shipping costs for returned product(s) to Apption Labs must be paid for by the Customer. If the merchandise qualifies for a refund, we will issue you a Return Merchandise Authorization (RMA) number and instructions on where to ship the product(s). Once the product(s) are received, inspected, and deemed returnable by Apption Labs the refund will be issued to the original payment method/platform/service. Unauthorized returns or returning a product to MEATER that does not qualify for a refund risks forfeiture of product(s). We are not responsible for return shipments lost in transit. We are unable to issue refunds or accept returns for product(s) purchased from a retail or third party online store. MEATER Customer Service can only assist with purchases made through our online store, meater.com. For any questions regarding the MEATER return policy, please contact your region's MEATER Customer Service team using the contact information listed for Service at meater.com.